Frequently Asked Questions

Product Care & Sizing Questions

How do I care for my shoes?

Our shoes are made from premium materials, including real leather and real suede. This means that with proper care, you can enjoy your perfect pair for a long time to come.

For leather: Treat your leather shoes with a leather conditioner made specifically for shoes.

For suede: Treat your suede shoes with a suede protectant (always do a patch test first) and use a suede brush to remove dirt.

For patent leather: Use a soft shoe brush to remove dirt, then wash with a mild soap. Condition your patent leather shoes with leather conditioner and polish with wax or shoe polish.

What shoe size should I order?

Sizes vary among different manufacturers. We recommend that you order the size that normally fits you best. Jambu tries to maintain consistent sizing for all of our different styles, and our sizes run true to U.S. sizing standards.

Do you carry sizes 5, 5.5 or 12?

We currently carry women's sizes 6-10 and size 11, men's sizes 8-12 and size 13. For Jambu Kids, we carry infant sizes 8-13 and youth sizes 13-6.

Do you offer wide or narrow sizes?

We offer select styles in wide widths in our women's collection.  We do not currently offer narrow widths.