We think life should be an adventure, but returning your shoes shouldn't be! We've made it easy.

• If you are not happy with your Jambu shoes, you may return them for a refund within 30 days of purchase.
• Shoes must be unworn and in the same condition you received them in, and in their original packaging.
• We do not offer direct exchanges. Please place a new order, should you want a different color, size or style.
• Please click here to find your order (you will need your order number which can be found in your order confirmation email).
• Once you locate your order, print out a UPS return shipping label. The cost to use the return shipping label is $8.00, which will be deducted from your refund, and note that the original shipping fees will not be refunded.
• If you suspect your shoes are defective, please call customer service at 1-800-353-3208 and they will assist you.
• Please allow 2-5 days for your return to be processed once we receive the merchandise in our warehouse. We will notify you via email when your return has been processed.
• Only shoes purchased on Jambu.com should be returned to our return center. If you purchased Jambu shoes at a retailer or online store other than Jambu.com, returns should go to that retailer.
• FINAL SALE ITEMS:  ALL PRODUCTS THAT HAVE SALE PRICES ENDING IN .99 ARE FINAL SALE AND NON-RETURNABLE.