Returns
We think life should be an adventure, but returning your shoes shouldn't be! We've made it easy.
Returns within the continental United States
- Jambu & Co. shoes may be returned for a refund within 30 days of purchase.
- Shoes must be unworn and in the same condition you received them in, and in their original packaging.
- All shoes tagged FINAL SALE cannot be refunded or exchanged.
- Please click here to find your order (you will need your order number which can be found in your order confirmation email). https://jambu.loopreturns.com/#/
- Once you locate your order, print out a UPS return shipping label. Please note that the original shipping fees will not be refunded.
- If you suspect your shoes are defective, please call customer service at 1-800-353-3208 and they will assist you.
- Please allow 2-5 days for your return to be processed once we receive the merchandise in our warehouse. We will notify you via email when your return has been processed.
- Only shoes purchased on Jambu.com should be returned to our return center.
- Returns being sent from Alaska, Hawaii, and military bases are not eligible for the pre-paid return label.
International Returns
- We are sorry, we do not accept returns for orders shipping to countries other than the United States.