Returns

We think life should be an adventure, but returning your shoes shouldn't be! We've made it easy.

Returns within the continental United States

• Visit the RETURN PORTAL. (You will need your order number and email address associated with your order).
  
• Jambu & Co. shoes may be returned for a refund within 35 days of the shipment date.
• Shoes must be unworn and in the same condition you received them in, and in their original packaging.
• All shoes tagged FINAL SALE cannot be returned.
• Gift cards are non-refundable.
  

• Exchanges: At this time, we cannot offer exchanges for your returned merchandise. We suggest you return the unwanted item(s) following the return process and place a new order for the replacement merchandise. 

• Once you locate your order, print out a UPS return shipping label. Please note that the original shipping fees will not be refunded.
• If you suspect your shoes are defective, please call customer service at 1-800-353-3208 and they will assist you.
• Please allow 2-5 days for your return to be processed once we receive the merchandise in our warehouse. We will notify you via email when your return has been processed.
• Only shoes purchased on Jambu.com should be returned to our return center. 
• Returns being sent from Alaska, Hawaii, and military bases are not eligible for the pre-paid return label. 

International Returns

• We are sorry, we do not accept returns for orders shipping to countries other than the United States.