Returns

We think life should be an adventure, but returning your shoes shouldn't be! We've made it easy.

Returns within the continental United States

• Visit the RETURN PORTAL. (You will need your order number and email address associated with your order).
  
• Jambu & Co. shoes may be returned for a refund within 35 days of the shipment date.
• Shoes must be unworn and in the same condition you received them in, and in their original packaging.
• All shoes tagged FINAL SALE cannot be returned.
• Gift cards are non-refundable.
  
• Exchanges: At this time, we cannot offer exchanges for your returned merchandise. We suggest you return the unwanted item(s) following the return process and place a new order for the replacement merchandise.
• Once you locate your order, print out a UPS return shipping label. Please note that the original shipping fees will not be refunded.
• If you suspect your shoes are defective, please call customer service at 1-800-353-3208 and they will assist you.
• Please allow 5–10 business days from the time we receive your return in our warehouse for the refund to appear in your account, depending on your bank or card issuer. We will notify you via email once your return has been processed.
• Only shoes purchased on Jambu.com should be returned to our return center.
• Returns being sent from Alaska, Hawaii, and military bases are not eligible for the pre-paid return label.

International Returns

• We are sorry, we do not accept returns for orders shipping to countries other than the United States.