We think life should be an adventure, but returning your shoes shouldn't be! We've made it easy.
Returns within the continental United States
- If you are not happy with your Jambu shoes, you may return them for a refund within 30 days of purchase.
- Shoes must be unworn and in the same condition you received them in, and in their original packaging.
- We do not offer direct exchanges. Please place a new order, should you want a different color, size or style.
- Please click here to find your order (you will need your order number which can be found in your order confirmation email).
- Once you locate your order, print out a UPS return shipping label. The cost to use the return shipping label is $8.00, which will be deducted from your refund, and note that the original shipping fees will not be refunded.
- If you suspect your shoes are defective, please call customer service at 1-877-541-5337 and they will assist you.
- Please allow 2-5 days for your return to be processed once we receive the merchandise in our warehouse. We will notify you via email when your return has been processed.
- Only shoes purchased on Jambu.com should be returned to our return center. If you purchased Jambu shoes at a retailer or online store other than Jambu.com, returns should go to that retailer.
- Returns being sent from Alaska, Hawaii, and military bases are not eligible for the pre-paid return label. Please ship returns to Jambu Customer Service, 416 N. Main Street, Suite 100, Euless, TX 76039
We are sorry, we do not accept returns for orders shipping to countries other than the United States.